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RETURNS

RETURNS

If you are not completely satisfied with your purchase you may return all undamaged items within 14 days of the order date.

Please Note 

Merchandise marked SALE or purchase with the use of Born Good discount codes can only be exchanged and cannot be refunded 

Any products purchased under the mystery box option cannot be refunded or exchanged.

Please note that we DO NOT offer free returns. Our delivery surcharge is NON refundable.


No returns will be accepted after 14 days. Born Good will credit you in the same manner as your original payment within 7 days of receiving the returned item. Please send with your order invoice marking items that you wish to return to the below address

 

BORN GOOD

6 MENTMORE ROAD

HIGH WYCOMBE

HP124LU

BUCKINGHAMSHIRE

DELIVERY INFORMATION

DELIVERY

Orders placed Monday-Friday before 10 AM GMT will begin processing that day, excluding holidays, and usually ship within 1 business day depending on availability and credit verification. All orders placed after 11 AM GMT will begin processing the next business day.

Orders placed on Friday after 10am GMT will begin processing on the following Monday. Born Good will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. 

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS 

Whilst we aim for orders to arrive within two working days please be aware that this could sometimes be between 3-5 working days. If you are not present when delivery is made royal mail should leave a card with your tracking number enabling you to collect your order from your local depot.


United Kingdom
Standard Delivery: £5.00
 
Free Delivery
United Kingdom Only 
FREE standard delivery on orders over £40
 
Europe
Standard Delivery: £15.00 
Estimated arrival: 4-7 working days
 
United States
Standard Delivery: £25.00 
Estimated arrival: 7-14 working days
 
Rest of the World
Standard Delivery: £25.00 
Estimated arrival: 7-20 working days